Assistant Front Office Manager

Job description Assistant Front Office Manager – Hyatt Place AlUla We are looking for an experienced Assistant Front Office Manager to support the opening of Hyatt Place AlUla. Hyatt Place AlUla represents a significant milestone in Hyatt’s expansion across the region and will feature 214 guestrooms, two food and beverage outlets, meeting space, swimming pool and a fitness center appealing to both leisure and business travelers. Your Role As the Assistant Front Office Manager, you’ll support the Front Office Manager in leading the pre-opening and operational readiness of the Front Office, ensuring smooth day-to-day operations and exceptional guest experiences. This role is ideal for a hands-on leader who thrives in a fast-paced environment, leads with care, and supports the development of a high-performing team while maintaining Hyatt brand standards. Key Responsibilities · Support pre-opening front office setup, systems implementation, and team readiness · Supervise daily front office operations including reception, guest services, and night audit · Ensure seamless guest arrival and departure experiences · Handle guest feedback, service recovery, and escalation management · Assist with scheduling, payroll, and departmental administration · Train, coach, and motivate front office colleagues Qualifications: Qualifications · Degree or Diploma in Hospitality Management or related field · 2–3 years’ experience in hotels as Assistant Front Office Manager or Front Office Supervisor · Strong guest service and problem-solving skills · Excellent English communication · Ability to work flexible hours including shifts Care Connects us at Hyatt - we open doors, we welcome you and we care. And we offer a great range of benefits, including: · Long term career growth opportunities · A motivated and connected team · 12 complimentary nights (per year) in other Hyatt properties around the world as well as colleague rates and discounts· And a company that truly cares Discover what’s next. We look forward to hearing and learning from you.