Front Desk Administrator

Job description Front Desk Administrator – Furless Permanent Riyadh Reporting to: KSA Operations Manager Location: Riyadh, Saudi Arabia Position Purpose The Front Desk Administrator plays a key role in driving sales growth and client retention while delivering a warm, professional, and seamless experience for every guest. This role manages reception operations, sales follow-up, appointment scheduling, and retail support, ensuring all front-of-house activities meet Furless standards and comply with Saudi Municipality regulations. Key Responsibilities 1. Client Experience & Reception • Greet, register, and guide clients with warmth and professionalism, ensuring every visitor feels welcomed and valued. • Maintain clear communication in English and/or Arabic; respond to phone, WhatsApp, and email inquiries promptly and accurately. • Manage appointment bookings, confirmations, and reminders to maximize show-up rates. • Handle complaints empathetically and resolve issues quickly to preserve client loyalty. • Ensure reception and waiting areas always reflect Furless premium standards – clean, organized, and inviting. 2. Sales & Client Retention • Promote treatments, packages, and retail products confidently and professionally. • Educate clients on home-care routines and follow-up treatments to encourage repeat visits. • Actively track and follow up with lapsed or prospective clients to increase return rate. • Meet or exceed monthly sales and upselling targets set by the Operations Manager. • Support in-branch marketing or promotional activities to boost new-client acquisition. • Maintain client records, purchase history, and preferences to enable personalized retention strategies. 3. Administrative & Operational Support • Record all bookings, payments, and transactions accurately in the CRM/POS system. • Perform daily cash-up and reconciliation in coordination with Finance. • Generate and submit daily and weekly performance reports (appointments, revenue, client feedback). • Maintain compliance with Saudi Municipality standards on hygiene, safety, and documentation. • Coordinate with the Operations Manager on maintenance, supply orders, and equipment servicing. 4. Professionalism & Team Alignment • Uphold the Furless image – groomed, polished, and brand-representative at all times. • Collaborate with therapists, treatment coordinators, and management to ensure smooth client flow. • Participate in sales and service training sessions to improve conversion and retention skills. • Demonstrate punctuality, accountability, and adaptability to rotating shifts (including weekends if required). Work Schedule & Compensation • Hours: 48 hours per week / 2 days off (rotational). • Compensation: Competitive salary + commission based on sales and retention performance. • Benefits: Medical insurance, training programs, and career development per Furless KSA policy. Skills Qualifications & Skills • Education: High school diploma or higher (Diploma in Administration, Customer Service, or related field preferred). • Experience: 1–3 years in front desk, sales, or customer-service role (preferably clinic, beauty, wellness, or hospitality). • Technical: Proficient in MS Office and CRM/booking systems (Fresha experience preferred). • Communication: Fluent in English (required); Arabic advantageous. • Sales & Retention: Strong persuasion, upselling, and relationship-building skills. • Organization: Excellent multitasking and time-management abilities. • Compliance: Knowledge of Saudi MOH/Municipality hygiene standards (training provided). Personal Attributes • Sales-driven yet service-oriented mindset. • Professional, approachable, and emotionally intelligent. • Honest, reliable, and attentive to detail. • Calm and confident under pressure. • Passionate about beauty, wellness, and client satisfaction.