Cisco Voice & Collaboration Engineer

Job description Responsibilities • Design, implement, and support Cisco Voice and Collaboration systems for the KOC project • Provide L2/L3 support for voice and video services • Perform system upgrades, patches, and configuration changes • Coordinate with customer teams and vendors for troubleshooting and project activities • Ensure high availability and compliance with project standards Skills Experience • Minimum 5 years of hands-on experience in Cisco Voice / Collaboration solutions • Prior experience working on large enterprise or oil & gas projects is preferred Technical Requirements The candidate must have strong experience in the following areas: • Cisco Call Manager (CUCM) – deployment, configuration, administration, and troubleshooting • Cisco CMS 2000 – setup, integration, and support • Cisco Voice Gateways and dial plans • VoIP technologies, call routing, call flows, and QoS • Video Conferencing Solutions, including: o Cisco CMS o Cisco endpoints o Integration with CUCM • Meeting Room Solutions: o Design, deployment, and support of Cisco-based meeting rooms o Audio/video integration and room control systems • Cisco Unity Connection (voicemail) • SIP, H.323, and related voice protocols • System monitoring, fault analysis, and issue resolution Certifications • CCNP Voice / CCNP Collaboration (mandatory) • Additional Cisco Collaboration certifications are a plus