Officer Training Centre
FRW Back-Office Training Materials
Standard operating manual covering every module of the FRW system — for office staff, finance officers, sub-broker agents, vendors and workers.
OFFICER_TRAINING.pdfOpen in new tab ↗
What the manual covers
- System overview & role matrix (Office Staff, Finance, Passenger Agent, Service Agent, Worker)
- Worker lifecycle — Recruit → Bio Data → Office Work → Medical → Visa → Training → Manpower → Flight → Departed
- Every menu option in Dashboard, Agents, Passenger, Ticket, Services, Reports, BMET, Forms
- Finance portal — Chart of Accounts, vouchers, invoices, vendor bills, payroll, reports
- Agent + Worker portals — self-service flows
- Day/night mode, language switch, print tips
- Common errors & fixes, checklists for golden-path workflows
Need staff accounts? Contact the operator to provision logins.