Sales Associate – Virtual Client Advisor

Job description About eliteUSA eliteUSA is a leader in sourcing and delivering the world’s most sought-after luxury fashion. We are looking for a highly motivated and passionate Virtual Client Advisor to join our growing team. This role is central to building trusted client relationships, managing orders end-to-end, and delivering exceptional service in line with our brand standards. Key Responsibilities: Client Engagement: • Assist clients virtually through Respond.io in a timely, professional, and service-driven manner. • Handle pricing requests, product knowledge inquiries, and resolve customer issues. • Provide shipping updates, order confirmations, and after-service follow-up. • Proactively engage in suggestive selling and outreach to drive sales. Sales & Relationship Management: • Build and maintain strong relationships with clients, fostering long-term loyalty. • Stay current on fashion and luxury market trends to provide knowledgeable recommendations. • Conduct follow-up on pending and closed orders to ensure accuracy and client satisfaction. Operational Coordination: • Communicate with vendors on pricing inquiries, order confirmations, and delivery updates. • Ensure all orders are systematically and operationally correct in internal systems. • Collaborate with logistics and sourcing to resolve any shipping or product issues. • Stay updated with internal communication, product updates, and brand standards. Skills Skills & Attributes: • Highly motivated, self-starter with an entrepreneurial mindset. • Strong organizational skills and ability to manage multiple client needs. • Excellent follow-up and attention to detail. • Passion and knowledge of the luxury fashion industry. • Strong communication skills, both written and verbal. Preferred Experience: • Prior experience in Luxury Retail (sales, clienteling, or personal shopping roles). • Familiarity with digital client communication tools (Respond.io, CRM systems, etc.). • Proven success in sales, client development, or luxury customer service.