Receptionist - UAE National | Al-Futtaim Automotive | FAMCO

Job description Overview of the role We are looking for a dedicated and customer-focused Guest Relations Officer to join our team at Al Futtaim Automotive. The primary responsibility of this role is to provide full support to all customers visiting our branches and to be the first point of contact to welcome and identify customers' needs. What you will do •  Ensure customers receive the world's warmest welcome upon entering the branch •  Establish the reason for customer visits and direct them to the appropriate department •  Ensure customers with appointments are directed to the correct executive for a smooth transition •  Provide a warm send-off to customers exiting the branch •  Understand and manage the customer journey from start to finish Skills Required skills to be successful •  Bachelor’s degree or equivalent •  Minimum of 1-year experience in customer service or a customer-facing role •  Proficiency in written and spoken English •  UAE National with family book About the team You will be part of the Retail Sales department, working closely with the Branch Manager, Branch Sales Executives, and Branch Support Staff to ensure all customers receive first-class service. What equips you for the role Your experience in customer service, strong communication skills, and ability to adhere to core values will equip you to excel in this role. Your charismatic personality and established work ethic will help you gain customer confidence and trust, ensuring a positive experience for all visitors.